Privacy

This privacy policy sets out how Stobo Castle Health Spa Ltd uses and protects any information that you give Stobo Castle when you use this website. Stobo Castle is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Stobo Castle may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16th August 2012.

What we collect

We may collect the following information:

• Name
• Contact information including email address
• Demographic information such as postcode and preferences
• Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file that can be used by websites to make a user’s experience more efficient.

We use traffic log cookies to identify which pages are being used on our website. This helps us to analyse data about web page traffic, improve our website and tailor our website to our customers’ needs (for example, by remembering information about a customer’s preferences). We only use the information generated from this cookie for statistical analysis purposes.

Overall cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any other information about you, other than the information you choose to share with us.

Cookies we use:
ASP.NET_SessionId

Location/origin: www.stobocastle.co.uk

Session/Persistent: Session

First Party/Third Party: First Party

Purpose of cookie: Keeps track of the session of this visit of the user. If you are logged on to our website, this cookie is used to track your login status.

Find out more*: Microsoft information page on SessionID cookie

_utma, _utmb, _utmc, _utmccn, utmcsr=, utmcmd=

Location/origin: www.google-analytics.com

Session/Persistent: Persistent

First Party/Third Party: Third Party

Purpose of cookies: These cookies are used by Google Analytics to help the website owner collect anonymous information about how website visitors interact with the website. They help website owners understand, for example, how many people have visited the website and which pages are most frequently viewed.

Find out more*: Google’s Privacy Policy.

*Please note that we are not responsible for the content of external websites.

When accessing this website, the cookies noted above are automatically added to your computer. You can, however choose to decline cookies by using your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Each browser is different, so please locate the Help file in your browser window for further guidance on managing cookies and commercial property. If you want to delete any cookies that are already on your computer, please refer to the instructions of your file management software to locate the file or directory that stores cookies.

Please note that deleting or removing cookies may prevent you from taking full advantage of the website.

For more information about cookies, please see www.allaboutcookies.org.

Contact Us

If you have any queries about your personal information or any questions on our use of the information, please contact us:

Stobo Castle Health Spa
Stobo
Peeblesshire
Scotland
EH45 8NY

Telephone: 01721 725 300

Email: reservations@stobocastle.co.uk

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at reservations@stobocastle.co.uk. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Stobo Castle Health Spa, Stobo, Peeblesshire, EH45 8NY. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.