Terms & ConditionsIn these conditions "the Company" means Stobo Castle Health Spa Ltd., and "the guest" means each and every person named on the booking confirmation letter.
1. Booking
No provisional booking applications can be made. A residential booking must be secured with a deposit of £100 per person at least 12 weeks prior to arrival. The full charge for a Day Visit is payable at the time of booking. No firm contract exists until the Company has issued confirmation of the booking. Any monies paid by the guest to a Booking Agent are held by the Agent on behalf of the guest until such time as the guest receives a booking confirmation from the Company. Thereafter the Agent holds the guest’s monies as an agent for the Company until such time as payment is required by the Company in terms of these conditions.
2. Price & Payment
The price is specified in the published price list and includes accommodation, food and amenities as detailed. The price includes Value Added Tax at the rate applicable on the day of arrival. Cheques supported by current Bankers card and Master Card, Visa and Switch cards are accepted. Please note that all credit card payments will attract a handling fee equating to 1.5% of the total value of the transaction.
3. Gratuities
A discretionary charge of 5% will be added to your final account in respect of staff gratuities. This is based on room/day visit fees and additional treatments only and is capped at £25.
4. Cancellation by Guests
All cancellations must be notified to the Company and are only effective when the guest receives a written acknowledgement of that cancellation from the Company. Provided the cancellation is effected at least 7 days before the day on which the stay was due to commence, a full deposit refund will be made. If the cancellation is effected less than 7 days before the day on which the stay was due to commence, the Company will be entitled to retain the deposit. Where a full refund is due on cancellation, guests may elect to transfer sums already paid to another booking commencing within six months after the date of cancellation. To avoid cancellation losses, guests are recommended to take out insurance against cancellation.
5. Cancellation by the Company
The Company will use its best endeavours to ensure the availability of accommodation. However, it cannot accept liability for cancellation due to circumstances outside the control of the Company. If such circumstances arise the Company reserves the right to cancel the contract and refund all sums paid by guests or offer other such alternative accommodation as may be available.
6. Valuables
Guests who bring valuables such as jewellery, do so entirely at their own risk. Complimentary safe deposit facilities are provided for your use. Guests are strongly advised to ensure, in their own interests, that all valuables, whether or not kept in the safe deposit facilities provided, are fully and properly covered by your own personal insurance.
7. Exclusions
The Company cannot accept responsibility for any damage or injury or inconvenience caused to guests during their stay at the Castle except to the extent that such damage, loss, injury or inconvenience arises as a result of negligence of the Company or its servants or agents.
8. General
In the unlikely event of any guests having a complaint or claim this must be notified to the Company in writing within 28 days of departure. Children under the age of 14 and pets are not permitted at the Castle except assistance dogs. | 
